Privacy Policy

1.Introduction
We recognize that your privacy is of utmost importance in today’s digital world. This Privacy Policy outlines our commitment to safeguarding your personal data, the rights you have regarding your information, and the choices available to you in how your data is used.We encourage you to read this Policy carefully to understand how we collect, use, protect, and manage your information when you interact with our website and mobile application.By using Kasilink’s website or mobile application (collectively, the “Services”), you acknowledge that you have read, understood, and agreed to this Privacy Policy and our Terms of Service (together referred to as the “Agreement”).

2. Policy Updates

We may review, update, or amend this Privacy Policy periodically to reflect changes in our business operations, technology,or legal requirements.Kasilink reserves the right to modify this Policy at any time, with or without prior notice. Continued use of our Services after any changes constitutes your acceptance of the updated Policy.

We encourage you to review this page regularly for the latest version.

3. Data Controller
Kasilink acts as the Data Controller for all information collected. We process and manage all personal data in accordance with applicable data protection laws and solely for the purposes described in this Policy.

4. Collection of Information
We collect both personal and non-personal information to improve your experience and deliver our services effectively.
Personal Information may include:

  • Full name
  • Email address
  • Phone number
  • Account credentials (username, password)
  • Profile picture
  • Payment and billing information (where applicable)

Non-Personal Information may include:

  • Browser type and version
  • Operating system
  • Device type and manufacturer
  • IP address
  • General location and usage statistics

Information is collected when you register, subscribe to our newsletter, complete forms, purchase a service, or otherwise interact with Kasilink’s platform.

5. Use of Information
Kasilink uses collected data to:

  • Deliver and enhance our products and services
  • Personalize the user experience
  • Improve website and app performance
  • Communicate service updates, promotions, and offers
  • Support customer service operations
  • Ensure security, fraud prevention, and compliance with legal requirements
  • Analyze usage patterns to improve our platform

We may use your contact details to send you important updates, service announcements, and promotional information.You can opt out of marketing communications at any time.

6. Location Data
We may collect precise or approximate location data from users, drivers, delivery personnel, or service providers to enable key functionalities such as:

  • Real-time tracking and navigation
  • Safety and emergency features
  • Fraud detection and prevention
  • Compliance with regulatory obligations

Location data is collected when the Kasilink app is running in the foreground or background.
You may disable location access at any time via your device settings; however, this may limit certain service features.

7. Data Sharing and Disclosure
Kasilink does not sell, rent, or trade users’ personal information.
We may, however, share data under the following circumstances:

  • Legal Requirements: When required by law or to respond to lawful requests.
  • Business Operations: With employees, service providers, marketing partners,or affiliates assisting in service delivery.
  • Aggregated or Non-Personal Data: Shared for analytics, research, or marketing purposes without identifying individuals.

All third-party partners are contractually obligated to maintain strict data confidentiality and security.

8. Cookies and Tracking Technologies
We use cookies and similar technologies to:

  • Recognize returning visitors
  • Personalize user experience
  • Store preferences for future visits
  • Analyze traffic and usage patterns
  • Improve our website and services

Users can manage cookie preferences through their browser settings.

9. Data Retention and Deletion
We retain user data only as long as necessary to fulfill the purposes described in this Policy and comply with legal obligations.
To request account and data deletion:

  • 1. Log in to the Kasilink mobile app.
  • 2. Navigate to Profile > Account Settings > Manage Account.
  • 3. Select Delete Account and follow the prompts.

You will be asked to confirm your reason for deletion.Upon submission, the deletion process will commence, and your data will be permanently removed within a reasonable period.

10. Data Security
Kasilink implements robust security measures technical, administrative, and physical to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction.
Access to personal data is restricted to authorized personnel and trusted partners who require it to provide our services.

11. Exclusions
This Privacy Policy applies only to data collected directly through Kasilink’s website or mobile app.
It does not cover:

  • Information you make public on forums or social media
  • Data submitted through unauthorized third-party channels
  • External websites linked from Kasilink

Any unsolicited or non-requested information submitted to Kasilink shall be treated as non-confidential.

12. Disclaimer
All content available on Kasilink’s platforms is provided for general informational purposes only and should not be construed as legal advice.Kasilink is not responsible for the content or privacy practices of third-party websites linked from our platform.

13. User Rights
You have the right to:

  • Access and review your personal data
  • Request correction or deletion
  • Withdraw consent for data processing
  • Restrict or object to data use
  • Lodge complaints with relevant data protection authorities

For any privacy-related inquiries, please contact privacy@kasilink.com (or your designated data protection contact).

14. Contact Information
If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Kasilink Data Protection Office.
Email: privacy@kasilink.co.tz
Website: https://www.kasilink.co.tz

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